FAQ - Your questions, our answers

No, the ticket is available from our customer advisor at no extra charge. Please speak to our customer advisor directly after boarding to purchase a ticket.

• Cash payment
• Cashless payment (giro and credit card) is possible when purchasing tickets. However, there is no entitlement.

You can buy tickets from our agencies along the route or directly online.

Yes, the Bayern-Ticket is valid for journeys within Bavaria.

Yes, the BahnCard is valid on the alex. Please note: the BahnCard is not valid for journeys within a transport association, e.g. VLC, RVV and MVV.

Our customer advisors can sell you tickets for most destinations on German regional services. On ICE trains, you only have to pay the ICE surcharge.

We offer the Deutschland-Ticket digitally for smartphones with a barcode. You can find more information at netinera-tickets.de.

The following NETINERA Group companies offer the Deutschland-Ticket in digital form via the NETINERA-Tickets app: erixx, ODEG, enno, metronom, vlexx, as well as Die Länderbahn with its brands alex, oberpfalzbahn, trilex, vogtlandbahn and waldbahn.

Unfortunately, it is not possible to reserve a seat.

Yes, there are multi-purpose areas in the alex where up to six bicycles can be transported. Wheelchairs and baby carriages have priority. Further information can be found under our services.

For better planning, we kindly ask you to register at least 21 people at our customer center at least 7 working days before departure. In addition, there is the option of purchasing a group ticket with a discount of up to 50 percent of the normal retail price for groups of 6 or more. Please purchase this in advance from one of our agencies.

Dogs subject to a charge (in accordance with TBB-ALEX-VBG) may be taken on board provided they are kept on a lead and wear a suitable muzzle. Animals are not allowed to sit directly on the seats. Further information on taking dogs on board.

It is best if you use our online form and provide a brief description of the lost item. We will then contact you as soon as the item has been found.

The new European regulation on rail passengers' rights and obligations has been in force since June 7, 2023. This means that uniform passenger rights apply in Germany and Europe. They guarantee passengers the same rights with all railroad companies and apply to all trains, regardless of which railroad company they are operated by.

These passenger rights only apply to rail transport. This includes all trains, from the S-Bahn to the ICE. There is no entitlement to compensation for delays that occur when using subway trains, streetcars, buses or cab companies. In this case, please contact the relevant transport company. Further regulations may apply for journeys in transport associations and in the area of validity of state tariffs.

These passenger rights are conclusive claims due to delays or cancellations of trains. For example, reaching an appointment on time is not covered by the contract of carriage. The railroad undertakings involved in the transportation are jointly liable for passenger rights to compensation, reimbursement and reimbursement of expenses, provided that only one contract of carriage was concluded for the transportation service.

You can find a complete description of passenger rights on the Internet at www.fahrgastrechte.info

Please use our online form to assert your claims.

Our alex trains operate on the basis of ordered transport services that are contractually regulated with Bayerische Eisenbahngesellschaft (BEG) as the responsible public transport authority. Our fleet is designed for the originally ordered mileage and often cannot be expanded at short notice. Platform lengths also limit the train length and thus the seating capacity.