Whether you're traveling on business or planning your next trip, we want to make sure you're well prepared and can enjoy your journey stress-free. From bicycle transport to information on accessibility and traveling with children - here you will find everything you need to know before your train journey. Welcome to the alex!
To ensure a barrier-free journey, we ask passengers who require assistance with boarding and alighting to register in good time. Please contact our mobility center at least one working day in advance.
Contact: 030 65212888 (local tariff)
E-Mail: msz@deutschebahn.com
Opening hours: Mon - Fri 6:00 - 22:00 and Sat - Sun 8:00 - 20:00
As an alternative to contacting the MSZ in person, you can also use the barrier-free online form to register your trip, including any assistance you require.
Please provide us with the following information for registration:
To facilitate access to the alex trains, lifts or ramps are available at many local and long-distance train stations throughout Germany. In addition, staff, helpers from the station mission and other social services are available at numerous stations to support you on site.
However, as not every station can provide assistance at all times, we recommend that you contact our Mobility Service Center before your journey to find out whether boarding, alighting or transfer assistance is available at your destination station at the desired time. You can also find further information about your station in the Bahnland Bayern station database.
Persons with reduced mobility can generally be transported. However, as it cannot be guaranteed that an appropriate bus (e.g. low-floor) will be available at the appropriate time and place without prior registration, please be sure to register your journey via the mobility center on 030 65212888 (local tariff) or via msz@deutschebahn.com.
A solution can then be find in consultation with the railroad company.
Each alex has at least one combined 1st/2nd class carriage equipped with a mechanical folding ramp. This is easily recognizable by the wheelchair symbol on the corresponding boarding door. Our service staff are always keen to ensure that all passengers can board and alight without any problems.
Directly at the entrance, in the second-class carriage area, you will find a spacious compartment with three clearly marked seats for the severely disabled as well as two wheelchair spaces and a wheelchair-accessible WC. Our service staff ensure that these seats are available when required and are not used for other purposes.
We offer space for bicycles in our multi-purpose area. Please pay attention to the bicycle pictogram on the entrance doors and secure your bicycle with the straps provided.
Our children's play areas are a great way for the little ones to pass the time during the journey. Various play modules can be found in the compartments of the alex carriages, which are painted gray on the outside. In many cases, children up to and including the age of 14 travel free of charge when accompanied.
There is sufficient space for luggage in the luggage racks above the seats. If this is not sufficient, please use the multi-purpose areas and secure your luggage with the belts provided.
Plan excursion
The map on the suitability of Bavarian train stations for baby carriages provides a quick overview of which stations are accessible for passengers with baby carriages.
Are you planning to take your dog or other pets with you on your journey? We also welcome your animal companions on our trains!
So that you and your pet can enjoy a pleasant journey, please note our guidelines on taking animals with you.
