Please use only the online form below and provide as detailed a description of the lost item as possible. The system automatically compares your loss report with the found items, ensuring we can notify you promptly if your item is located.

No, the lost property office cannot be reached by phone. Please report your loss via our online form.

The lost property office is not a publicly accessible customer center and does not have fixed opening hours. Collections are only possible by individual appointment.
Once your item is found, you will receive an email and can schedule a pickup appointment with us.

Our internal logistics team regularly collects items from all reporting stations and brings them to the appropriate lost property storage. In exceptional cases, it may take longer for the item to arrive at the lost property office.

After successfully submitting your loss report via the online form, you will first receive a confirmation email with a reference number.
When the item reaches the lost property office, you will be notified by email using the reference number.

You will be notified by email as soon as your item arrives at the lost property office.
Due to the high volume of processing, we kindly ask you to refrain from inquiries about the status of lost items.

You can collect the item at our location in Schwandorf by prior appointment.

No, you can authorize someone else to collect the item on your behalf.

No. Collection is free of charge.

alex offers shipping for found items up to a certain size (up to parcel size L) within Germany.

These items are securely destroyed in compliance with data protection regulations after the storage period expires.

All found items are stored for six months. After this period, items are either securely destroyed or donated, depending on their nature.

No, after the six-month storage period, found items are either donated or securely destroyed.

Yes, you can submit a loss report at any time via the online form, including retroactively. Reporting is easily possible for up to 30 days retroactively. After that, you will only receive a warning asking if you are sure about reporting the loss for that period. Please note that found items that cannot be assigned to an owner within six months are securely destroyed or donated. Therefore, we recommend reporting losses as soon as possible.

Unfortunately, an independent search is not possible.

Requests to secure video recordings can only be made through the police. Recordings are stored for 48 hours and are automatically overwritten unless requested in time by the police.

When our train staff finds a lost item, they follow a specific process: The item is registered and brought to the reporting station. Our logistics team regularly collects items from all reporting stations and transports them to the appropriate lost property storage. Access to reporting stations or the lost property storage is not permitted for passengers. Therefore, collection of a found item is only possible after notification and appointment scheduling.