We bring together what belongs together
You've lost or forgotten something on your journey with the alex? We will be happy to help you find it again!
Please give us a brief description and your contact details in the form. As soon as we have found your lost item, we will contact you to discuss the details of returning it.
FAQ - Your questions, our answers
How long does it take for a lost and found to arrive at the lost and found office?
Our in-house logistics team regularly travels to all registration centers and brings the found items to the relevant lost property warehouse. In exceptional cases, however, it may take longer for the item to arrive at the lost and found office.
My lost item has been found. Where can I pick it up?
You can collect the item from our head office in Schwandorf (by appointment only).
Is there a fee for collecting the lost property?
No. The service is free of charge.
Do you also send lost property?
At alex is it possible to send lost property up to a certain size (up to parcel size L) within Germany.
How long are found items kept?
All found objects are kept for six months. The retention period ends after six months. Depending on the type of item, we will then dispose of these items in accordance with data protection regulations, donate them or dispose of them in another way.
How can I contact the lost and found office?
The lost and found office can only be contacted by e-mail: fundbuero@laenderbahn.com
How long should I wait after sending the online lost and found report before contacting the lost and found office?
I can locate my cell phone/laptop. Can I drive to the location to pick up my item?
When our train staff find a lost item, they follow our established process, i.e. the lost item is registered and taken to the reporting center. Our in-house logistics team regularly travels to all reporting centers and brings the found items to the relevant lost property warehouse. Passengers are not permitted to enter the registration center or the lost property warehouse. For this reason, lost property is only collected after notification and agreement.