Our in-house logistics team regularly travels to all registration centers and brings the found items to the relevant lost property warehouse. In exceptional cases, however, it may take longer for the item to arrive at the lost and found office.

You can collect the item from our head office in Schwandorf (by appointment only).

No. The service is free of charge.

At alex is it possible to send lost property up to a certain size (up to parcel size L) within Germany.

All found objects are kept for six months. The retention period ends after six months. Depending on the type of item, we will then dispose of these items in accordance with data protection regulations, donate them or dispose of them in another way.

The lost and found office can only be contacted by e-mail: fundbuero@laenderbahn.com

Due to the high processing volume, we kindly ask you to refrain from inquiring about lost property. We will contact you as soon as we have recovered your lost item.

When our train staff find a lost item, they follow our established process, i.e. the lost item is registered and taken to the reporting center. Our in-house logistics team regularly travels to all reporting centers and brings the found items to the relevant lost property warehouse. Passengers are not permitted to enter the registration center or the lost property warehouse. For this reason, lost property is only collected after notification and agreement.